Terms of service

Terms of Service

Last Updated: September 17, 2026

Welcome to Furvena. These Terms of Service govern your access to and use of the Furvena website and the purchase of our products. By accessing our website or placing an order, you agree to these Terms of Service.

1. About Furvena

Furvena provides furniture, mattresses, bed frames, box springs, bedroom furniture, living room furniture, tables, chairs, and other home furnishings through our online store.

These Terms apply to all visitors, customers, and users of our website.

2. Use of Our Website

You agree to use the Furvena website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to gain unauthorized access to our website or systems

• Interfere with the operation or security of the website

• Submit false, misleading, or unauthorized information

• Copy, reproduce, or distribute website content without permission

• Use automated systems to collect website content without authorization

• Use the website in a way that could damage or disrupt our services

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our services, customers, or business.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, measurements, images, colors, and other information displayed on our website are accurate.

However, minor differences may occur due to screen settings, lighting, photography, manufacturing variations, or other factors.

Furniture, mattresses, bed frames, box springs, and other products may have product-specific specifications or requirements. Customers are responsible for reviewing the product information before placing an order.

4. Product Availability

Product availability may change without notice.

We reserve the right to limit quantities, discontinue products, or make changes to product specifications when necessary.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order or issue a refund for the unavailable item.

5. Pricing and Payment

All product prices are displayed on the website and may change from time to time.

The price applicable to your order is the price displayed at the time your order is submitted, unless otherwise required by law.

Applicable taxes, shipping charges, and other fees, if any, will be displayed during checkout.

Payments are processed through available payment methods and third-party payment providers. By submitting an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

6. Orders

When you place an order, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address provided during checkout. An order confirmation does not necessarily guarantee that the order can be fulfilled in every circumstance.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in situations involving suspected fraud, pricing errors, product availability issues, incorrect information, or unauthorized transactions.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

7. Shipping and Delivery

Orders are generally processed within 1–3 business days, excluding weekends and holidays.

Standard shipping generally takes approximately 5–10 business days after processing.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, high shipping volumes, incorrect addresses, or other circumstances outside our reasonable control.

Large or heavy furniture, mattresses, bed frames, and other oversized products may require additional handling or delivery arrangements.

For more information, please refer to our Shipping Policy.

8. Returns and Refunds

Eligible products may be returned in accordance with our Return & Refund Policy.

Customers should review the applicable return requirements before sending a product back. Certain products, including used or damaged mattresses and assembled or modified furniture, may have additional return restrictions.

For damaged, defective, or incorrect products, please contact Furvena before returning the item so that we can review the issue and provide appropriate instructions.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before an order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

In such cases, the applicable return policy may apply.

10. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.

You are responsible for activities carried out through your account unless the activity resulted from circumstances outside your reasonable control.

Please notify us promptly if you believe your account has been accessed without authorization.

11. Intellectual Property

Unless otherwise stated, the content available on the Furvena website, including text, product descriptions, images, graphics, logos, designs, and other materials, is owned by or used with permission by Furvena.

You may view and use website content for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior authorization.

12. Customer Reviews and User Content

If you submit a review, comment, photograph, testimonial, or other content to Furvena, you represent that you have the right to submit that content and that it does not violate applicable laws or the rights of others.

By submitting content, you grant Furvena permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, misleading, offensive, irrelevant, or otherwise inappropriate.

13. Third-Party Services

Our website may use or integrate third-party services, including payment processors, shipping providers, analytics services, advertising platforms, social media services, and other technology providers.

Third-party services are subject to their own terms and privacy policies.

Furvena is not responsible for the independent operations, content, policies, or practices of third-party websites and services.

14. Website Availability

We make reasonable efforts to keep the Furvena website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Website availability may occasionally be affected by maintenance, updates, technical problems, security issues, network interruptions, or circumstances beyond our control.

15. Disclaimer

To the extent permitted by applicable law, the Furvena website and its content are provided for general shopping and informational purposes.

We make reasonable efforts to maintain accurate product and website information but do not guarantee that every piece of information will always be complete, current, or error-free.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

16. Limitation of Liability

To the extent permitted by applicable law, Furvena will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, liabilities, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or violation of the rights of another party.

18. Changes to These Terms

Furvena may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

19. Governing Law

These Terms will be interpreted and applied in accordance with applicable laws. Nothing in these Terms is intended to remove or restrict consumer rights that are protected under applicable law.

20. Contact Us

If you have questions about these Terms of Service, your order, or our website, please contact us:

Furvena

Tel: +1 (503) 231-9711
E-mail: info@furvena.us
Address: 6505 SE Scott Dr, Portland, OR 97215-2017, United States
Opening Hours: Monday to Saturday, 11:00 AM to 6:00 PM (PT)