Privacy policy

Privacy Policy

Last Updated: September 17, 2026

Furvena respects your privacy and is committed to protecting the personal information you provide when you visit or shop through our website. This Privacy Policy explains what information we may collect, how we use and share it, how we protect it, and the choices you may have regarding your information.

By using the Furvena website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our website.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our website, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account information

  • Order and purchase details

  • Product preferences or information you provide to us

  • Customer service communications

  • Information submitted through contact forms

  • Information provided when requesting returns, refunds, replacements, or other support

Payment Information

When you make a purchase, payment information is processed through our payment service providers. Depending on the payment method used, this may include payment card details or other transaction information.

Furvena generally does not need to directly store your complete payment card number or security code when payment processing is handled by a third-party payment provider.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Language preferences

  • Pages viewed

  • Products viewed

  • Referring website or page

  • Approximate geographic information

  • Date and time of website visits

  • Website interaction and browsing activity

This information helps us understand how visitors use our website and improve website functionality and performance.

2. How We Use Personal Information

Furvena may use the information we collect for legitimate business and service purposes, including:

  • Processing and fulfilling orders

  • Confirming purchases and payments

  • Arranging product shipment and delivery

  • Providing order tracking information

  • Processing returns, refunds, replacements, and exchanges

  • Responding to customer inquiries

  • Providing customer support

  • Managing customer accounts

  • Communicating about orders, purchases, or account activity

  • Improving our website, products, and services

  • Understanding customer preferences and website usage

  • Detecting and preventing fraud or unauthorized transactions

  • Protecting the security and integrity of our website

  • Maintaining business and transaction records

  • Complying with applicable laws and legal obligations

  • Enforcing our terms, policies, and agreements

  • Sending promotional communications where permitted by law and, when required, with appropriate consent

3. Order and Transaction Information

When you purchase furniture, mattresses, bed frames, box springs, or other products from Furvena, we use the information associated with your order to process and complete the transaction.

This may include sharing necessary information with payment processors, fulfillment providers, warehouses, shipping carriers, and other service providers involved in delivering your order.

Only information reasonably necessary to complete the relevant service should be shared with these providers.

4. Payment Processing

Furvena may use third-party payment processors to securely process transactions.

When you select a payment method at checkout, your payment information may be transmitted directly to the applicable payment provider. Payment providers may process your information according to their own privacy policies and terms.

Furvena does not control the privacy practices of independent payment providers.

5. Shipping and Delivery

To fulfill an order, we may provide necessary customer information to shipping carriers, delivery services, fulfillment providers, warehouses, or logistics partners.

Information may include your name, shipping address, telephone number, email address, order details, and other information reasonably required to complete delivery.

These service providers may use the information only as necessary to provide their services or as otherwise permitted by applicable law.

6. Cookies and Similar Technologies

Furvena may use cookies, pixels, tags, local storage, and similar technologies on our website.

These technologies may be used to:

  • Keep products in your shopping cart

  • Remember preferences

  • Maintain website functionality

  • Understand website traffic

  • Analyze website performance

  • Improve navigation and user experience

  • Measure advertising performance

  • Provide relevant marketing or promotional content

  • Detect suspicious or fraudulent activity

Some cookies may be placed by third-party service providers that assist us with analytics, advertising, payment processing, or other website functions.

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

7. Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors interact with our website.

This information can help us understand which pages and products receive the most interest, identify technical issues, measure website performance, and improve the shopping experience.

Analytics information may include device information, browsing behavior, pages visited, traffic sources, and general interaction data.

8. Marketing and Promotional Communications

If permitted by applicable law, Furvena may use your email address or other contact information to send information about products, promotions, services, or website updates.

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us directly.

Even if you opt out of promotional communications, we may continue to send necessary transactional or service-related messages, such as order confirmations, shipping updates, refund notifications, or customer service responses.

9. How We Share Personal Information

Furvena does not sell or rent your personal information as part of our ordinary business operations.

We may share personal information with service providers and business partners when reasonably necessary to operate our website and provide our services.

These may include:

  • Payment processors

  • Shipping and delivery companies

  • Fulfillment and logistics providers

  • Website hosting providers

  • E-commerce service providers

  • Customer service platforms

  • Email and communication providers

  • Analytics providers

  • Advertising and marketing service providers

  • Fraud prevention and security providers

  • Professional advisors and service providers

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests from government authorities

  • Protect our legal rights

  • Investigate suspected fraud or unauthorized activity

  • Protect the safety of our customers, employees, or others

  • Enforce our agreements and policies

  • Respond to legal claims or court proceedings

10. Business Transfers

If Furvena is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any such transfer will be handled in accordance with applicable privacy laws.

11. Data Security

Furvena takes reasonable measures to help protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

Security measures may include technical safeguards, access controls, secure systems, and other administrative procedures appropriate to the nature of the information.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of your information.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

  • The purpose for which the information was collected

  • Whether an active customer relationship exists

  • Order and transaction requirements

  • Customer service needs

  • Fraud prevention and security requirements

  • Legal, tax, accounting, and regulatory obligations

  • The need to resolve disputes or enforce agreements

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

13. Third-Party Websites and Services

Our website may contain links, integrations, payment services, social media features, advertising technologies, or other services operated by third parties.

If you visit or interact with a third-party website or service, that third party may collect and process information according to its own privacy policy.

Furvena does not control and is not responsible for the privacy, security, or content practices of third-party websites and services.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

14. Children's Privacy

The Furvena website is intended for general consumers and is not directed toward children under the age at which applicable law permits them to provide personal information without parental consent.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

15. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how personal information is collected or used

  • Opt out of certain marketing communications

  • Request information about categories of personal information collected or disclosed

  • Exercise other rights available under applicable privacy laws

Certain rights may be subject to legal limitations, exceptions, identity verification, or other requirements.

To make a privacy-related request, please contact us using the information provided below.

16. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances, these rights may include the right to know about certain personal information collected about you, request deletion or correction of certain information, and opt out of certain types of data sharing or targeted advertising where applicable.

Furvena does not discriminate against customers for exercising privacy rights provided by applicable law.

Privacy requests may require reasonable verification to protect customer accounts and personal information from unauthorized requests.

17. Do Not Track Signals

Some web browsers and devices provide "Do Not Track" or similar privacy settings.

Because there is currently no universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track signal in the same manner.

Where required by applicable law, Furvena will process recognized privacy preference signals in accordance with the applicable legal requirements.

18. International Visitors

Furvena primarily provides products and services to customers in the United States. If you access our website from another location, your information may be processed or stored in the United States or other locations where our service providers operate.

Privacy protections may differ between jurisdictions. By using our website, you understand that your information may be processed in accordance with applicable laws and this Privacy Policy.

19. Changes to This Privacy Policy

Furvena may update this Privacy Policy from time to time to reflect changes in our business practices, website services, technology, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

20. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or need assistance regarding your personal information, please contact us:

Furvena

Tel: +1 (503) 231-9711
E-mail: info@furvena.us
Address: 6505 SE Scott Dr, Portland, OR 97215-2017, United States
Opening Hours: Monday to Saturday, 11:00 AM to 6:00 PM (PT)